How We Do Things Around Here

May 2020

We always answer messages to each other within a day, even if it's just to say 'got it'.

We are craftsman. We do quality work.

We are frugal — we don't waste time or other resources.

We respect each other.

If we're not sure, we'll ask each other.

We don't miss deadlines.

We don't sprint at the end, we sprint at the beginning.

We don't make compromises simply because bad planning means that we're running out of time.

We eagerly highlight the potholes ahead, but spend no time casting blame after something fails.

If it's not working, we'll say so, and do it with specificity and kindness.

We'll never use legalese or intentionally trick you with loopholes in our agreements. Instead, we'll be as clear as we can and honor what we said, and expect that you'll do the same.

We’ll pay your invoices before they’re due.

We track our work in Basecamp, including planning what you will do each week, and what you did each day.